Nanoq Records Online Shop

Terms & Conditions

1. Contractual partners, validity, registration as a user

1.1 The contractual partner is finestvinyl GmbH (managing director Joachim Hiller), Hochstr. 15, 42697 Solingen, Germany, tel: 0049-(0)212-52088606; Email:mail@finestvinyl.de.

1.2 Our General Terms and Conditions (GTC) are an integral part of the contract and apply to all transactions, deliveries and services with you, including future ones. You accept the GTC in their entirety in the version valid at the time of the conclusion of the contract. Any provisions deviating from these terms and conditions, in particular your own terms and conditions, are hereby rejected. These GTC are available at any time on our website at https://www.finestvinyl.de/agb.

1.3 The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

1.4 You can use our web shop either as a guest or as a registered customer. We reserve the right to refuse registration for good cause.

·         Guest:

When using the website as a guest, you must temporarily store the data required for the purchase and shipping process. The required data must be provided completely and truthfully. The data will be deleted after the order has been processed.

·         Registered user:

Registration in our online shop is free of charge. To register, please fill out the registration form on our website and send it to us electronically. The information required for registration must be provided completely and truthfully. Registration is completed by entering your email address and a password. If an additional user name is used in the future, it must not violate the rights of third parties, other name or trademark rights or offend common decency. You are obliged to keep your password secret. You can change or delete your entry at any time under "My account". You are solely responsible for updating your data.

2. Offers, orders and conclusion of contract

2.1 All our offers are always subject to change and non-binding. You can select products from our range and collect them in a so-called shopping basket by clicking on the "buy" button. By clicking on the "place order" button, you are submitting a binding request to purchase the goods in your shopping basket. You can change and view your details at any time before submitting your order. However, the request can only be submitted and transmitted if you accept these terms and conditions by clicking on the "Terms and Conditions" and "Privacy Policy" checkboxes, thereby incorporating them into your request. We will then send you an automatic confirmation of receipt by email, which will list your order again and which you can print out using the "Print" function. Please follow the further menu instructions and note the additional terms and conditions of PayPal, if you select these as your payment service provider. The automatic confirmation of receipt merely documents that we have received your order and does not constitute acceptance of the application. The contract is only concluded when we issue a declaration of acceptance. This declaration is made either by sending a separate email or by dispatching the ordered goods. No purchase contract is concluded for products from the same order that cannot be shipped to you or that are not listed in the declaration of acceptance.

Please note: Our information on the availability or publication dates of items is based on advance information from our suppliers and availability at the supplier. These dates are not guaranteed and may change at any time.

2.2 You can only place orders with us if you are of legal age.

2.3 Side agreements are only valid if they are confirmed in writing.

2.4 We expressly reserve the right to make price changes, technical changes, errors, misprints or prior sale.

2.5 The contract text will not be stored by us after conclusion of the contract. However, after conclusion of the contract, we will send you an order confirmation by email, which will contain the essential details of the order placed, the contract text of the General Terms and Conditions and the model withdrawal form. You have the option of printing out your order with the data you entered during the ordering process.

3. Prices

Our prices are total prices, i.e. they include the applicable value added tax and other price components. The prices valid at the time of the order apply. Any import sales taxes customary in the country of import are to be borne by you. Please check with the relevant authorities before placing an order.

4. Payment

4.1 Payment shall be made in EURO and is due upon conclusion of the contract, unless another payment method has been expressly agreed in writing.

4.2 If the due date for payment is determined by the calendar, you will be in default simply by missing the deadline. In the event of default, we shall be entitled to charge you, as a consumer, default interest at a rate of 5 percentage points above the base rate per annum announced by the European Central Bank, or, if you are a merchant, at a rate of 8 percentage points above the base rate per annum announced by the European Central Bank. Any further claims for damages shall remain unaffected by this.

4.3 Payment options:

Credit card:

Before completing your order, select "Credit card" and then select the credit card specified there and enter the required credit card details. We will then charge your credit card upon conclusion of the contract.

PayPal:

Before completing your order, select "PayPal" as your payment method. Please follow the further instructions in the shop or from "PayPal". Before your order is finally completed, you will be asked by PayPal in a separate window to initiate the payment. Once this payment process has been completed with PayPal, you can complete the actual order process. As soon as PayPal notifies us that payment has been received, we will deliver your order in accordance with the provisions of these General Terms and Conditions.

5. Retention of title

All deliveries are subject to retention of title; ownership of the goods shall only pass to you upon full payment. Until this point, the goods may not be resold, pledged, transferred by way of security or encumbered with any other rights.

6. Shipping

6.1 In addition to the value of the goods, the shipping costs indicated at the time of placing the order are to be paid. For orders with a value of EUR 50.00 or more, we will deliver to you free of shipping costs, but only within Germany and Austria.

6.2 The shipping costs – sorted by destination – can be found here: (INSERT ADDRESS)

6.3 We bear the shipping risk if you are a consumer.

7. Delivery

7.1 Unless otherwise agreed and the goods are in stock, delivery will be made from our warehouse to the delivery address you have provided.

7.2 If the goods you have specified in your order or part thereof are temporarily unavailable, we will also inform you of this immediately in the order confirmation. The same applies if a product or part thereof is no longer available. If we are unable to deliver the ordered goods through no fault of our own because our suppliers do not fulfil their obligations, we are entitled to cancel the order. Your statutory rights remain unaffected.

7.3 If delivery to you is not possible for reasons within your sphere of influence, you shall bear the additional costs for the new delivery.

8. Consumer's right of withdrawal, cancellation policy

As a consumer, you have a right of withdrawal in accordance with the information provided below.

8.1.1 Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The withdrawal period is 14 (fourteen) days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (finestvinyl.de – finestvinyl GmbH, Hochstr. 15, 42697 Solingen- by email to WIDERRUF@finestvinyl.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, but this is not required. You can also assert your right of withdrawal by using the button "right of withdrawal": INSERT HERE. When using the online version we will immediately confirm receipt of the withdrawal on a permanent data carrier (e.g. e-mail) detailing the content as well as date and time of receipt of the withdrawal declaration.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), immediately and at the latest within 14 (fourteen) days from the day on which we receive notification of your withdrawal of this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 (fourteen) days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14 (fourteen) day period.

You shall bear the direct costs of returning the goods.

 

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling by you that is not necessary for testing the condition, properties and functionality of the goods.

8.1.2 Cancellation form

We provide information about the model withdrawal form in accordance with the statutory provisions as follows:

Sample cancellation form (which you can also find here as a PDF: (INSERT ADDRESS) 

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

— To finestvinyl.de – finestvinyl GmbH, Hochstr. 15, 42697 Solingen or by email to WIDERRUF@finestvinyl.de )

— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

— Date

(*) Delete as applicable

8.2  Exclusion or premature expiry of the right of withdrawal. There is no right of withdrawal:

  • for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for contracts for the delivery of goods that are liable to deteriorate rapidly or whose expiry date would be exceeded quickly;
  • for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for contracts for the delivery of goods which, after delivery, have been mixed with other goods in such a way that they cannot be separated due to their nature;
  • for contracts for the delivery of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which cannot be delivered until at least 30 (thirty) days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
  • For contracts for services related to leisure activities that provide for a specific date or period for the performance of the service, in particular the purchase of concert tickets.

End of the cancellation policy

8a) Voluntary right of return

For all goods purchased via our online shop, you have a voluntary right of return of 30 (thirty) days in addition to the statutory right of withdrawal. You may also return the goods within 30 days of receipt (period begins on the day after receipt of the goods) without giving a reason, even after the 14-day withdrawal period has expired.

To exercise the voluntary right of return, you must inform us of your decision to return the goods by means of a clear statement (e.g. a letter sent by post, fax or email). The return declaration and the return shipment must otherwise be made in accordance with the provisions of Section 8.

9. Warranty and liability

9.1 Rights of consumers in the event of defects

If the goods purchased and delivered in our online shop are defective, you as a consumer are entitled to the statutory rights for defective goods. You can first demand subsequent performance. You have the right to choose whether subsequent performance should take the form of repair or replacement. We can refuse the type of subsequent performance you have chosen if it is only possible at disproportionate cost.

If the subsequent performance fails, you can, at your discretion, reduce the purchase price or withdraw from the contract. However, you are not entitled to withdraw from the contract in the case of minor defects.

9.2 Rights in respect of defects for entrepreneurs

As an entrepreneur, you are entitled within the scope of the statutory provisions to demand subsequent performance in the event of defects. We can choose whether to provide subsequent performance by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).

If the subsequent performance fails, you are entitled to reduce the purchase price or withdraw from the contract. The right of withdrawal does not apply in the case of only minor defects.

Any warranty rights are subject to you properly fulfilling all inspection and notification obligations in accordance with Section 377 of the German Commercial Code (HGB).

9.3 Special features of textile and printed products

In the case of textile and printed products, minor colour deviations between product images and the delivered goods are due to technical reasons and do not constitute a defect. Textiles must be washed and dried in accordance with the care instructions before first use.

9.4 Limitation periods

The following applies to consumers: The statutory warranty period is 24 months from receipt of the goods. The following applies to entrepreneurs: The limitation period for claims for defects is 12 months from receipt of the goods. This does not apply to claims for damages and does not apply to defects that we have fraudulently concealed; in this respect, the statutory limitation periods apply.

9.5 Limitation of liability

We are liable without limitation for intent and gross negligence as well as for injury to life, limb or health. In cases of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations). Essential contractual obligations are those obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance you as a customer can regularly rely (e.g. delivery of goods free of defects). In these cases, liability is limited to the foreseeable damage typical for the contract.

The above limitations of liability also apply in favour of our legal representatives and vicarious agents. Liability under the Product Liability Act remains unaffected.

9.6 Availability of the online shop

We endeavour to ensure that our online shop is available without interruption. However, we cannot accept any liability for temporary disruptions due to technical problems, necessary maintenance work or force majeure.

10. Gift voucher

If you purchase a voucher from us, the following applies:

10.1 An active customer account with us is required for every voucher redemption/order. We will send the voucher code electronically to the email address provided.

10.2 The voucher can be redeemed once by entering the voucher code and is valid for the amount stated. We will redeem the voucher to the person who enters the voucher code first. No payments or refunds will be made outside of any revocation. Any remaining amounts will be credited.

10.3 The voucher is transferable, but we are not liable for the loss or misplacement of the voucher code after it has been received by you or the person whose email address was provided when the order was placed.

10.4 The voucher is valid for three years from the date of issue. Any remaining credit will be offset against further orders within this period and will only expire after the aforementioned period has expired.

11. Data protection

Details on the collection and use of your personal data can be found in our privacy policy (INSERT ADDRESS), which also contains information on credit checks, in which values for the probability of payment default are calculated, including your address data.

12. Severability clause

Should any of these terms and conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

13. Choice of law / place of jurisdiction

To the extent permitted by law, German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). With regard to legal relationships with consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

In business transactions with entrepreneurs and legal entities under public law, the place of jurisdiction for all legal disputes arising from these terms and conditions and contracts concluded under their validity, including actions on bills of exchange and cheques, shall be our place of business. In this case, we shall also be entitled to bring legal action at the customer's place of business. Any exclusive place of jurisdiction shall remain unaffected by the above provision.

Status: July 2025