Frequently Asked Questions - good to know
How to Order from finestvinyl
The benefits of a finestvinyl customer account at a glance:
- Save billing and shipping address(es)
- Track your order
- View past orders
- Manage gift cards
- Create a wish list
- Special offers exclusively for registered customers
Would you like to take advantage of a finestvinyl customer account?
Then you can create a customer account by clicking “Register Now” below the customer login. Alternatively, you can also create a customer account during the checkout process. Of course, you can delete your customer account at any time—even though we’d be sad to see you go.
Ordering with a finestvinyl Customer Account
If you have a finestvinyl customer account, you can log in via the customer login page using your email address and password, browse our selection, and buy records and merchandise. To do so, click the “Add to Cart” button to place the item in your cart. You have the option to change the quantity of the item you’re ordering or, for merchandise, select your preferred color and size before adding the item to your cart by clicking “Add to Cart.” After you’ve added a specific item to your cart, you can either view your cart by clicking the shopping cart icon and place a binding, chargeable order for your selected items, or continue browsing.
Order Process
If you choose to view your shopping cart (shopping cart icon), you can now edit and/or order the selected items. During checkout, you can also redeem a promotional code or gift card code.
Wish List
As a registered customer with a finestvinyl account, you can save items that you find interesting but don’t want to buy just yet to your Wish List—accessible in the Customer Center—until your next visit (or the one after that, and the one after that) by clicking the bookmark icon next to the item. You can remove items from your Wish List at any time by clicking the bookmark icon again.
Coupon
Enter the coupon code in the “Coupon/Promotional Code” field when placing your order and click “Check.” If the coupon code is valid, the coupon amount (which may be subject to a minimum order value, e.g., for subscription bonuses) will be automatically deducted from your cart total.
Shipping Time
For orders from Germany, shipping typically takes 1–3 business days. If your order is processed on a business day before 11:30 a.m. and paid for by credit card or PayPal, your package will usually be shipped the same day, provided all ordered items are in stock. On weekends, your order will therefore not be shipped until the next business day. Please note: Delivery of orders from other countries (see Shipping Cost Table) may take up to 10 additional business days, provided all ordered items are in stock. Of course, this information does not apply to the delivery time for pre-order items, which are shipped only on the release date, or for items that are out of stock at the time of ordering.
We’ll notify you by email as soon as your package has been shipped. Under “My Orders” in your customer account, you can view your orders and check the tracking number so you can keep track of exactly when your finestvinyl shipment will finally arrive.
Pre-Order/Out of Stock/Longer Delivery Time
If you’ve pre-ordered a release, your order will not be shipped until the release date of the corresponding item, which you can find in the item overview. If you’ve ordered items that are in stock in the same order, your package will not be shipped until your entire order is ready for shipment—that is, including the pre-order items. It is possible to ship your orders in partial shipments. However, this will increase the shipping costs. Please contact our customer service at the service hotline 0212-52088606* or by email at mail@finestvinyl.de.
Returns/Exchanges
How to Return an Item on finestvinyl.de
You can find the detailed cancellation policy for German customers in your confirmation email, in your customer account, in the navigation menu of our store, or by clicking the “Cancellation” button at the bottom of the page.
Returns from Germany
Eligible returns within Germany are free of charge. Please contact our customer service, select the subject “Return/Complaint,” include your order number and email address, and we will send you a return form via email.
In the event of a cancellation, you must bear the cost of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed 40 euros, or if, in the case of a higher price, you have not yet provided consideration or made a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you.
Please note: returns sent collect cause unnecessary costs. Please prepay the postage for your return—if your complaint is valid, we will reimburse you for the postage costs afterward.
Refund
Of course, we will refund your money if you return one or more items. If you paid by credit card, we will credit the amount directly to your credit card. If you paid via PayPal, we will refund the amount directly through PayPal.